Working with a provider today reviewing their audit systems and processes to ensure the service can demonstrate a well led service . Currently they are in RI in well led. So far I have reviewed 4 audits and I’ve made changes to them all. This one audit ‘RAG’ audit had me a little confused .…

I see a number of provider who have grown fast and have been unable to keep up with compliance and governance. I hear many providers asking me how to increase revenue, get clients and expand the service as quickly as possible. They commission my services for a Mock Inspection/service assessment and what do you think…

Why are our most vulnerable people so invisible to people? if we took the time to ‘see’ and not just ‘look’ we would be a much better world.Today I saw something which made me sad…….. How much courage does it take to walk without seeing and be completely reliant on your stick to feel your…